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What levels of redundancy do the SafePoint systems have?

The SafePoint Anti-Spam Firewall systems are hosted in a Class A Data Center with multiple redundant fibre channel connections to the Internet. All Spam Firewall configurations including user account settings, logs and databases are backed up on a daily basis. All of the SafePoint  systems are automatically monitored for connectivity and active services on a continual basis. Server and network monitoring software notifies our technical support people via SMS if a problem is detected or if a request for urgent assistance from a customer is received and response time is usually within 5-10 minutes on a 24/7/365 basis.

Using the SafePoint Anti-Spam Firewall system will also provide a high level of redundancy for your own email related infrastructure because if your own mail server should go offline for any reason your SafePoint system will queue or "spool" all of your email messages for up to 5 days. If for some reason your mail server is going to be offline for longer than 5 days you can contact us and we can configure your SafePoint system to queue all of your email for as long as necessary.

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