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What happens if my SafePoint system goes down?

All of the SafePoint systems are automatically monitored for connectivity and active services on a continual basis. Server and network monitoring software notifies our technical support people via SMS if a problem is detected or if a request for urgent assistance from a customer is received and response time is usually within 5-10 minutes on a 24/7/365 basis. Multiple "hot swap" SafePoint units are on standby at all times in the event that an urgent system replacement is required. Should any SafePoint system should stop responding for any reason our technicians are notified immediately and will take appropriate action to resolve the problem, typically in less than 30 minutes.

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