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Tell me about my project team and how I communicate with them?

Our design program works on multiple customer projects at a time. Therefore, it is likely that the team members that are assigned to your project are working on others as well.

Over time, we’ve found that the best and most productive model is to provide you with a primary Client Coordinator as your point of contact to the design team. Your Client Coordinator acts as the bridge between you and the development team to communicate changes, requests, issues, etc., and is your escalation point in the event you have any concerns which need to be addressed right away. We like to keep our developers and engineers focused on yours and other customers’ projects, and as such do not provide their contact information.

Also, the activities associated with a Web site development effort ebb and flow according to a number of variables, including resource specialties, vacation or sick time, waiting for content, waiting for comment, testing, etc. As such, we will likely have more than one person actually working your project during its lifetime with us. This ebb and flow allows us to work on multiple projects at a time without significantly impacting individual projects. Your Client Coordinator will always be available and responsive to any questions or requests you may have. They can be contacted via phone, email or through submitting a ticket on the support portal http://support.ibspoint.com

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