Knowledgebase

After clicking "Apply" on an edit box, space or strange boxes are added to bottom of box
There is a Browser Add-on  called "The Browser Highlighter" this program can cause this issue....

Can a subscriber choose groups upon signup?
When one signs up, can we make it so that they can choose which groups to subscribe to?...

Can I attach PDF's or other files to my email?
RatePoint does not support attachments of any kind. If an email has an attachment, it is...

Can I be notified when I have new subscribers?
Absolutely. Under the "Emails" tab at the top, you can go to "Collect Emails." Then, click the...

Can I customize my Subscription Confirmation Page?
Is there a way to change the text "You have successfully subscribed to receive communications...

Can I embed videos or sound clips in my email campaign?
We do not support this, embedded media like this drastically increases a campaign's chances of...

Can I embed YouTube videos or music into my email?
I embedded some HTML code (a YouTube video) into an email campaign; it worked fine until I...

Can I offer customers a coupon or incentive for subscribing to my newsletter?
Can I set it up so that my newsletter subscribers can get a 25% coupon or something like that?...

Can I use the RatePoint email builder on an iPad?
No.  While the majority of the RatePoint website and console will show up OK on an iPad, our...

Excluding Email Recipients
  Is there any way when sending an email to send to Group A but exclude Group B out of that...

How can I personalize my emails to say "Dear (first name)" etc.?
When you hit "Edit" on a given block, click your cursor where you want the personalized...

How Do I add Email Addresses to a RatePoint Email Campaign
While working on an email campaign, you will reach the "Recipients" phase of the process. At...

How do I archive emails for people to view at a later date?
Actually, every email you send through RatePoint is automatically archived online. It's easy...

How do I copy an e-mail campaign that I’ve created?
From the Business Center, hold your mouse over the "Emails" tab, click "Create," and then choose...

How do I Copy and Paste inside the RatePoint Email Editor?
Because the RatePoint editor has its own right-click menu, there is no standard “Paste”...

How do I create a text link inside the RatePoint Email Editor?
To create a link, first type in the text (i.e. "Click here") or insert an image into your...

How Do I Customize the Look of the Email Address Subscription Page?
To customize your Email Address Subscription page, and all other related pages, go to: >...

How do I delete a contact that has been undelivered or unsubscribed?
Actually, when you send an email campaign through RatePoint, any email that is found to be...

How do I delete an image/photo from my email campaign?
When you're in edit mode, click on the image so that it's selected. Then, press Delete on your...

How do I delete undelivered emails (bounces)?
I want to delete contacts that are not getting delivered, to make room for new ones and still...

How do I export my contacts?
The "export" feature in RatePoint will provide you with a downloadable spreadsheet of your...

How do I export my opens or clicks or recipients from a certain email blast?
To export a list of all recipients, opens, clicks, unsubscribes, or bounces from a particular...

How do I find ungrouped contacts? Some of my contacts are in no groups.
I would like to put all contacts that are not in any groups into a new group. How can I do...

How Do I Import Contacts from a Spreadsheet?
If you're creating a spreadsheet of contacts to import, be sure to go to File -> Save As in...

How do I import from my Mac (Apple) address book?
How do I import from my Apple address book? The Mac address book itself does not have any...

How do I know if my emails have been sent, or if they're being sent?
To double-check if your email campaign is indeed being sent, and to see how many recipients it's...

How do I know who's subscribing? Can I get email updates of new signups?
Whenever a new person signs up for our newsletter, we want to get an e-mail telling us who has...

How do I link to a survey in my email campaign?
First of all, you'll need to set your survey's status to "Active." You can to go "Surveys," "My...

How do I manage my bounces (undeliverable contacts)?
With RatePoint, there is no need to manage your bounced (undeliverable) contacts. After a send,...

How do I paste in a list of recipients?
I have a paragraph-like list of emails, separated by commas, that I just want to paste into...

How do I put a PDF in my email campaign?
We don’t support attachments (for junk-folder reasons), so if you want to put a PDF in an...

How do I re-import a contact that has been undelivered or unsubscribed?
RatePoint will not allow you to add a contact into your address book if it has been previously...

How do I re-send an email campaign that has already been sent?
First, go to "Emails" and click on the name of the campaign you want to re-send. By default,...

How do I send "from" a different email address, or change my "reply-to" address?
1. Click on the "Emails" tab at the very top of the screen.2. Click "Verify Email Addresses"...

How do I send an existing campaign to one or two more people? I want to add additional recipients.
How can I send my recently delivered newsletter out to a new contact? Actually, you can go to...

How do I set up an autoresponder campaign to automatically go out to my new subscribers?
1. Create an email campaign (or several) just like normal, and send it to at least 1 person...

How do I set up anchor links in my campaign?
First, you'll want to put the anchors where you want the customer to end up.  So, you'll put...

How do I set up drip marketing?
My intent is to set up a campaign and have new contacts start out with Email #1 of the series....

How do I track links? Who clicked which link in my email campaign?
RatePoint can very easily track who is clicking on the specific links in your email...

How do I upload my own images for use in an email newsletter?
There are two ways to upload images into RatePoint--from within the email builder, or from the...

How to disable double opt-in for email subscription
Double opt-in requires that every person subscribing to a mailing list verify their email...

How to Export Your Contact Data from ACT! to RatePoint.
You can export your ACT! contact information to a text delimited file for use in other...

If I make an email campaign from my own HTML, can I edit it in the editor?
I am trying to build a template by importing my own HTML.  Is there any way that this could...

Importing a CSV File into RatePoint
Log into the Business CenterClick on the ‘Contacts' button at the top of the DashboardClick on...

Importing contacts into a group?
I have created a new group and would like to import contacts from a csv file.  Can you tell...

Is it possible to upload email contacts from an Excel file?
Is it possible to upload email contacts from an Excel file? Our POS system imports them into...

RatePoint deliverability status (Comcast, RR.com)
In 2011, some significant changes and advancements have been made in the realm of spam...

What are "border," "padding," and "margin" along the left side of the email builder?
Border, padding, and margin are all properties of every block that you can edit in the RatePoint...

What do I need to know about importing my own custom HTML?
When you import your own custom HTML into an email campaign, there are a few things to keep in...

What does the reporting mean? What are opens, clicks, bounces, unsubscribes, etc.?
Sent – The total number of unique email addresses that this email was sent to.   Opened...

What is a hard bounce vs. soft bounce?
A soft bounce is just a temporary error, most commonly "Mailbox Full." So, this does not...

What is Cloudmark?
Cloudmark is a popular third-party spam detection tool used by many of the biggest ISP's and...

What is the difference between “All Contacts” and “Contacts Used” ?
The "Contacts Used" statistic keeps track of the number of unique email addresses that have...

Will I still get Campaign Reports if I send emails using the Simple Review Request?
You must use only HTML emails in order to take advantage of the reporting functions. The Simple...