Knowledgebase

Can I contact someone who has submitted a review for my business?
You may contact someone who has submitted a review for your business only if they have opted to...

Can I customize the colors or font on my testimonials page?
The testimonials page is customizable only as far as the wizard will allow, and colors and font...

Can I hide negative reviews?
A negative review will be hidden if you resolve the issue with the reviewer. You will be...

Can I hide positive reviews?
Yes, you can choose to hide positive reviews at anytime by logging into your business center and...

Can I resize my testimonials page to fit my web page?
Yes, The RatePoint Testimonials Page can be resized to fit your website, but you will need to...

Can I use the RatePoint Site Seal on my secure web pages?
Yes, the RatePoint HTML code has been designed to properly work on secure (https) web pages.

Changing the website link in the RatePoint review profile
To change the website address linked in your RatePoint profile and reviews, you'll actually want...

Connecting your Bing Listing to RatePoint
Step 1: Click “Find Your Listing”  A popup will appear that will display search results in...

Connecting your Google Listing to RatePoint
Step 1: Click “Find Your Listing”  A popup will appear that will display search results in...

Connecting your Yahoo Listing to RatePoint
Step 1: Click “Find Your Listing”  A popup will appear that will display search results in...

Connecting your Yelp Listing to RatePoint
Step 1: Click “Find Your Listing”  A popup will appear that will display search results in...

Creating and Linking a Bing/Yahoo/Google/Yelp business profile
The following links provide detail on Creating and Linking a Bing/Yahoo/Google/Yelp business...

How do I change the business name shown in my RatePoint profile?
To change the business name, or any of the other information shown in your review profile: 1. Go...

How do I create a Bing/Yahoo/Google/Yelp business profile? I can't find one to link up to RatePoint.
In order to link your RatePoint account to Bing, Yahoo, Google, or Yelp, first there must be a...

How do I import existing reviews into RatePoint?
How can I import our existing customer reviews on our own website into RatePoint? We aim to be...

How do I install RatePoint Seals and Buttons using SiteDelux or SiteBuilder?
To install a RatePoint site seal, feedback button or pop-up in SiteDelux you need to do the...

How do I install the RatePoint Site Seal to my website?
* Your website address should be added to your account. * You will need access to your web...

How do I respond to a negative review?
As a RatePoint user, getting your first negative review can be nerve-racking.  It's OK; take a...

How does RatePoint authenticate reviews?
RatePoint authenticates reviews by using e-mail confirmation and in some cases telephone...

How long does it take Google Maps to index Ratepoint reviews?
We'd love our RatePoint reviews to display in Google Maps, but none have shown up yet. How...

How much time do I have to respond to a dispute?
You have seven (7) days from the date that the review was submitted to take action with a...

How to install a Site Seal on a Joomla 1.5 website
To add a RatePoint Site Seal to a Joomla website you must use a Joomla module called...

I have installed my seal correctly, but it is not displaying.
There can be several reasons for your RatePoint site seal not displaying properly. Please...

I have just received a new review, but there are spelling errors in it. Is there any way to correct these errors?
For the sake of authenticity and credibility, there is no way to edit or tamper with reviews...

I just received a review, how do I display it?
When you receive a review, it becomes available in your RatePoint Business Center account....

I only added one web address to my Business Center. Why are there two? Do I need both?
If your website is www.example.com, RatePoint will also add the website example.com to your...

I'm not being notified of any reviews being submitted about my business
Please be sure to check your spam / junk mail filter and make sure that RatePoint e-mails are...

My website has more than one domain. Can I post the site seal on each site?
es, just make sure each of your domains is recognized in your RatePoint account. You can go to...

Overview of Business Reviews
RatePoint's Business Review platform is all about establishing a credible, fair feedback system...

What happens to the profile page after expiration/cancellation?
After a grace period of 2 weeks, the profile will no longer be displayed. However, if you wish...

What is Dispute Resolution?
RatePoint's Dispute Resolution process is initiated whenever a negative review about a member...

What is the difference between a "member" and "consumer approved"
Websites that display a "consumer approved" seal have reached a minimum number of positive...

What is the difference between a Site Seal and a Feedback Button?
A site seal is used to display your RatePoint membership, status and that your account is up to...

Why can’t I see my reviews?
Positive reviews, which are either 3-, 4-, or 5-star reviews, by default need to be approved...

Why Won’t My RatePoint Site Seal Load on My Website?
The RatePoint Site Seal will only appear once you publish it to your website because we verify...