Portal Home > Knowledgebase > RatePoint - Email Marketing > Email Newsletters > How do I re-import a contact that has been undelivered or unsubscribed?
RatePoint will not allow you to add a contact into your address book if it has been previously unsubscribed, or if the email address has already been found to be undeliverable. A contact can, however, resubscribe themselves through your signup page; they will be put back in into your address book as if they were a new subscriber.
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