Knowledgebase

Account Locks After Invalid Attempts
To Unlock a Users Account:Navigate to the Users section in your control panel...

Entourage 2008 for Exchange 2010
1. Open Entourage* , select Account Settings *if this is the first time opening Entourage,...

Entourage View A Shared Calendar
View a Shared Calendar in Entourage with Entourage you can view others Calendar, Address Book...

Entourage will not sync the Calendar and Contacts
In Entourage, right click (or control click) the Contacts folder then choose Folder...

How do I recover deleted items?
You can use Outlook or Outlook Web Access to recover deleted items:From Outlook Web Access (using...

How Do I Show the FROM field in Outlook
How Do I Show the FROM field in Outlook To show the FROM field in Outlook 2003 1) Compose a...

How To Add Email Alias
  In your Online Control Panel https://cp.ibspoint.com Click Hosted Organizations  ...

How to Setup an Alias, Additional Email Address, or Change Addresses
In your Control PanelClick on the name of your Hosting Plan (typically Exchange Hosting,...

IMAP Settings for Exchange 2010
IMAP Settings:IMAP Server: ex2010.myhostedservice.comSMTP Server: ex2010.myhostedservice.comIMAP...

Mac Mail on SnowLeopard for Exchange 2010
If there is no previous email account on the computer:1. Select the Mail icon.2. Enter Full...

Remove the Authoritative Feature for your Domain
  Login to your online Control Panel via https://cp.ibspoint.com Click Hosted Organizations...

0x800401F Error in Outlook 2010 with Exchange 2010
To configure your Autodiscover Record:You will also need to create one of the following DNS...

Android 1.0 and 2.0 on Exchange 2010
ActiveSync Configuration on Exchange 2010:On the home screen go to the Applications tab - then...

Auto Account Setup for Outlook 2010
  1. On your local computer, click Start, then control panel and select the Mail icon.2. Select...

Autodiscover for Exchange 2010
There are 2 methods for configuring autodiscover:1. Create a DNS A record for...

Configure Outlook 2007 Manually with Exchange 2010
1.     Create a new mail profile for Outlook 2007 Start -> Control Panel -> Mail ->...

Configure Outlook 2010 Manually with Exchange 2010
1.     Create a new mail profile for Outlook 2010 Start -> Control Panel -> Mail ->...

Create A Custom Outlook Web Access (OWA) URL for Exchange 2010
To create a custom Outlook Web Access URL:Create a DNS A record for webmail.yourdomain.com...

Deleted Mailbox is still listed on Distribution List
Login to your control panel via https://cp.ibspoint.com   Click on Hosted Organizations...

Download Offline Address Book in Outlook
To force Outlook to download the Offline Address Book. You may do this by selecting: Outlook...

Enable Junk Mail Filter
Log into OWA: http://webmail.myhostedservice.comGo to Options     Doing this will move...

Exchange Hosting - How do I enable and configure my SPAM Filtering?
  1. In a web browser navigate to the Outlook Web Access portal , and login using...

Exchange Hosting - MX Records for Exchange 2010
In order for IBSPoint Exchange 2010 servers to accept mail for your domain, you will need to...

Exchange Hosting - SPF Configuration for Exchange 2010
Due to the fact that a significant majority of SPAM comes from forged addresses, a new Sender...

How can I configure my SPAM Filtering?
You can configure the spam filtering settings using your Safe Senders/Blocked Senders feature of...

How do I delete a mailbox?
In your Online Control Panel (https://cp.ibspoint.com)   Click Hosted Organizations Click...

How do I download Outlook and receive the key?
Login to your Online control panel via https://cp.ibspoint.comClick on Cloud Hosted ServiceClick...

How do I enable my advanced SPAM Filtering?
Log into OWA: http://webmail.myhostedservice.comGo to Options Click on Block or Allow and...

How do I get Outlook to save my password?
You will be required to enter your password each time your start your Outlook application when...

How do I setup Outlook 2011 for Exchange 2010?
. Open Outlook 2011 2. Select the Tools menu, select Accounts then select the + sign, then...

How to add a Contact
In your Online Control Panel https://cp.ibspoint.com Click Hosted Organizations Click your...

How To Add a Delegate and Set Permissions
To add a delegate in Outlook 2003/2007, do the following:Click Tools > Options.... Click...

How to add a new domain to my existing service?
In your Online Control Panel via https://cp.ibspoint.com/   Click Hosted Organizations...

How To Add a User
In your Online Control Panel https://cp.ibspoint.com Click Hosted Organizations   Click...

How To Change Your Password
Log into Outlook Web Access at http://webmail.myhostedsolution.com Select the Options button...

How To Clear The Outlook Name Cache
Remove An Outlook Name Cache Entry1. Open Outlook2. Open a new message window; go to the File...

How To Configure Your Account For A Split Domain
A split domain is when 1 domain is hosted on multiple servers (for example a POP3/IMAP server...

How To Create a Distribution List
Creating a Distribution List and Adding MembersLogin to your online Control Panel via...

How to create a Distrubution list for use with Outlook's "FROM" field
How to create a Distribution list for use with Outlook's "FROM" field?You will need to create...

How to Forward Email from your Mailbox or to an External Recipient
Add a forwarding address to a Hosted Mailbox (Mailbox, Distribution List, or Contact must be...

How to Setup an Alias, Additional Email Address, or Change Addresses
In your Control PanelClick on the name of your Hosting Plan (typically Exchange Hosting,...

How To Share a Folder in Outlook
1. To share an e-mail folder, in the Navigation Pane (Navigation Pane: The column on the left...

Import, Export, or Backup Mail in Outlook 2007
To export/backup your email (while Outlook is connected to your old hosting provider):1. In...

Import, Export, or Backup Mail in Outlook 2010
To export/backup your email (while Outlook is connected to your old hosting provider):1. In...

iPad Activesync Configuration for Exchange 2010
Select Settings icon and the Mail iconSelect Microsoft ExchangeEnter: Email: email address...

iPhone Activesync Configuration for Exchange 2010
* ActiveSync configuration on an iPhone requires 2.0 updateNew phone or upgraded phone:Select...

iPhone IMAP Configuration for Exchange 2010
On the iPhone, select SettingsSelect MailSelect Add an account, OtherSelect IMAPEnter the User...

Opening Additional Mailboxes in Outlook 2010
To open an additional mailbox in Outlook 2010:1. Click File, Account Settings and Account...

Outlook 2007 import Outlook Express Data
1. From the Outlook 2007 File menu, select Import and Export 2. Select Import Internet Mail...

Outlook 2010 import Outlook Express Data
1. From the Outlook 2010 File menu, select Open then Import - (Import files, settings and RSS...

Outlook Web Access Timeouts
In Outlook Web Access you have 2 options when you sign-in:This is a Public or Shared Computer...

Palm Treo with Exchange 2010 Setup
This information applies to the Palm Treo 650p and Palm Treo 700p1. On the Treo device, locate...

POP3 Email Settings for Exchange 2010
POP3 Mail Settings:POP3 Server: ex2010.myhostedservice.comSMTP Server:...

Require that all senders are authenticated
This option is available in the Online Control Panel on the Mail Flow Settings tab of a Mailbox...

Send/Receive Hanging
From Outlook, do the following:Click on Tools, Send/Receive, Download Address Book If you...

SPF Configuration for Exchange 2010
Due to the fact that a significant majority of SPAM comes from forged addresses, a new Sender...

View Exchange Public Folders in Outlook
1. On the left most pane in Outlook, near the bottom below Calendar, Contacts, etc., click on the...

What is the maximum message size?
The maximum message size is 50MB.