Knowledgebase

Are ibspoints mysql databases unicode compatible?
Yes, Ibspoints mysql databases are unicode compatible.

Can I add an auto responder to my emails?
An auto responder can be setup in cPanel to respond to any incoming emails with a message...

Can I change my cPanel username?
Unfortunately our system does not allow a change of username as the system uses your current...

Can I have register globals turned on?
ibspoint does not recommend that you use register globals, however, they can turned on if you...

Can I set 'always populate raw post data' in the php.ini file?
By default, this feature is off. You can email  support@ibspoint.com and request this feature to...

Can I set permissions to 777?
It is not recommended to change your permissions to 777 as other users on the server as well as...

Do I get a Site Seal when I purchase an SSL Certificate?
Yes you do receive a Site Seal when you purchase an SSL Certificate.

Do I use localhost or remotemysqlhost for my mysql connection?
You can view whether your account is using localhost or remotemysql host in your cPanel...

Do shared servers have pear php installed?
All of ibspoint's shared servers have pear PHP installed on them.

Do we support ffmpeg?
ibspoint's dedicated hosting plans allow any application to be installed including ffmpeg....

Do you support .htpasswd?
All ibspoint plans support .htpasswd.

Do you support Joomla!?
Yes we support Joomla! which is easy to install, simple to manage, and reliable. Joomla! is one...

Do you support JSP?
Jsp is supported on ibspoint dedicated hosting plans, which allow any applications to be...

Do you support SFTP?
SFTP is activated if you have SSH access. If not, you need SSH access and to be able to use SFTP.

Do you support SSI (server side include) on html pages?
Yes, ibspoint supports SSI (server side includes).

Error: register_globals is disabled in your PHP configuration
If you installed a new script and are getting the 500 error trying to load the page please see...

For shared SSH access, is wget() command allowed?
Yes, wget() command is allowed for shared SSH access.  

How do I add another domain to my account?
You can add unlimited addon domains to your ibspoint account. Firstly please ensure that the...

How do I autoinstall applications such as Wordpress or phpBB?
All of ibspoint's shared hosting plans and include a free utility called Fantastico, which...

How do I backup my site in cPanel?
It is important to have your own backup procedure in place to protect yourself from losing all...

How do I change my cPanel password?
You can change your cPanel password at anytime. - Login to your control panel...

How do I change permissions on files and folders?
Login to your Control Panel at www.yourdomain.com/cpanel using your cPanel username and...

How do I get my site to automatically go to my first page?
All your website's files and folders should be placed under the public_html directory in your...

How do I login to my domain's cPanel?
You can login to your cPanel by going to www.yourdomain.com/cpanel (yourdomain is your domain...

How do I password protect a folder?
Within your IBSPoint control panel, you have the ability to password protect a folder within...

How do I read my web stats on Webalizer?
You can view your website's statistics through the Webalizer feature in cPanel. This can be...

How do I setup Cron jobs ?
A cron job allows you to run a certain command at times set by the job such as deleting...

How do I transfer my existing website's content to ibspoint?
If you have been using cPanel with your previous host then you need to create a full backup...

How do you download raw access logs ?
You can download raw access logs through your cPanel account. Login to your account at...

How do you log into webmail ?
You can login to your webmail by going to www.yourdomain.com/webmail or through your cPanel...

How much is a dedicated IP?
You can order a Dedicated IP from your cPanel account at any point. Simply click on Dedicated IP...

How to enable/disable Spam Assassin?
Spam Assassin is  used to filter out incoming email on a server side basis. The feature can be...

How to setup email forwarding in cPanel

How to update your contact information in cPanel

I need to upload larger files, can you increase the PHP setting?
If you would like to increase the PHP setting please submit a ticket to the ibspoint...

I ordered an SSL or static IP and now my site is down.
When you order an SSL we assign a static IP to your account. A static IP is required for...

I've lost my control panel/billing logins.
1- If you have lost your user name or password for the Billing and support system. Just go...

Is SSH available for windows ?
No, SSH is not available for Windows.

My content is in the wrong folder, how do I move the files to the correct location?
You would need to move your content to the public_html folder (for the main domain). You can...

Mysql database and user naming syntax
Since we run a shared hosting environment, we have to uniquely identify your usernames to your...

What is HotLink Protection ?
HotLink protection prevents other websites from directly linking to files on your website. Other...

What is PHPSUEXEC ?
When using the common PHP installation on a webserver, PHP runs as the user nobody and it...

What is SSH ?
Secure Shell (SSH), known as Secure Socket Shell, is a UNIX-based command interface and protocol...

What is the maximum php upload file size on your servers?
The maximum php upload file size is 2 MB on our shared hosting servers. A higher file...

What is the maximum php upload file size on your servers?
The maximum php upload file size is 2 MB on our shared hosting servers. A higher file...

What is the maximum php upload file size on your servers?
The maximum php upload file size is 2 MB on our shared hosting servers. A higher file...

What is the path to public html in php?
The path to public html is: /home/your-cpanel-username/public_html

What shopping cart programs do you have ?
If you login to you cPanel account at www.yourdomain.com/cpanel and select 'Fantastico' under...

What version of Apache do you support?
1.3

What version of Ruby on Rails do you support?
ibspoint supports version 2.2.8 of Ruby on Rails. The web program can be found in you cPanel...

Where do I upload my files?
All files and folders should be uploaded to the public_html directory.The public_html folder can...

Why do you restrict outgoing port access? Why do you charge for a dedicated IP?
We restrict outgoing port access as a result of the shared hosting environment. In this...